Student Care Workflow
Handle grievances with clear ownership, status, and closure notes
This ticket board is built for school complaints from students and parents, with assignment, priority, and notification-aware updates.
Grievance Control Desk
Quick health view of active, urgent, overdue, and closed grievance work.
Ticket Entry
Create or update a grievance ticket for a student or parent concern.
Choose the closest matching complaint type.
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Select a template to preview parent communication text.
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Workflow Notes
Tickets create a clear trail for admin follow-up and can feed the notification flow.
Ticket Status Flow
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Open
Complaint is received and awaiting review or assignment.
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In Progress
A staff member is actively handling the issue.
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Resolved
Action is completed and the outcome is documented.
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Closed
Ticket is finished with no further follow-up pending.
Priority Guide
Low
General feedback or minor inconvenience. Resolve within 14 days.
Medium
Requires attention and a documented response. Resolve within 7 days.
High
Significant impact on student well-being. Resolve within 3 days.
Critical
Immediate safety or safeguarding risk. Escalate and act within 24 hours.
Escalation Policy
Auto-Escalate
Tickets unresolved beyond their priority deadline are flagged to the Principal and upgraded to High.
Re-Assign
If assigned staff does not update the ticket within 48 hours, a supervisor is notified.
Notify Parent
Resolution notes are shared with the linked parent account on ticket closure.
Ticket Register 0
Filter and reopen any existing complaint ticket.
| # | Ticket | Complainant | Category | Priority | Status | Assigned | Created | Updated | Actions |
|---|
Grievance Reports
Category, priority, department, closure, and staff workload insights from the loaded records.
Archived Cases
Restore archived grievances or permanently delete old records.
| # | Ticket | Category | Archived | Actions |
|---|---|---|---|---|
| Load archived grievances. | ||||